Privacy Policy – "TOPSIM"
Excom Communication Solutions Ltd., Company No. 516745569 (“the Website Operator” and/or “the Company”), welcomes your choice to browse its website operated at: www.topsim.co.il
(“the Website”). The Website Operator acts in accordance with the provisions of the Privacy Protection Law, 1981 (the “Law”) and its regulations, including Amendment No. 13 to the Law.
This Privacy Policy constitutes an integral part of the Website’s Terms of Use and governs the manner in which we collect, process, use, and store information.
This Privacy Policy shall apply to all information you provide through the Website and/or in any case where you request services from the Website Operator and/or in any case where you leave your details via this Website or by any other means of communication with us, including e-mail, telephone, WhatsApp, SMS, etc.
The Website respects the privacy of its customers and users and attaches great importance to protecting it. Use of the Website and the services offered constitutes consent to this Privacy Policy.
1.1. When providing details on the Website, including for the purpose of purchasing products, receiving services, contacting us, and/or for any other purpose, the purchaser will be required to provide certain information. The information you provide upon registration and/or use of the Website is collected and stored in the Website’s/Website Operator’s databases and processed in accordance with this Privacy Policy.
1.2. It is clarified that there is no legal obligation to provide the information; however, failure to do so will prevent use of the Website’s services and/or contacting the Website’s representatives.
1.3. If you do not agree with this Privacy Policy, you are requested not to use the Website.
The Website/Website Operator collects the following information:
2.1. Identifiable Personal Information: Full name, ID number, e-mail address, postal address, phone numbers, business name, company number, purchase history, order date, order amount.
2.2. Technical and Automatic Information: IP addresses, browser type, operating system, screen resolution, device type, login data, “Cookies” data, actions on the Website and viewed pages, time spent per page, clicks on buttons/links/forms, products added to cart, account logins, abandoned carts, browsing path and scrolling, search queries, browsing times and entry, browsing tools, internet provider details, and referral websites.
2.3. Additional Information: Shopping habits, information voluntarily provided by you through registration to services, promotions, surveys, feedback and/or product ratings, or communications with customer service, including correspondence content and/or recorded calls, and/or any other information required to provide services.
2.4. The information provided at registration and the information collected as set forth above shall together be referred to as: “the Information Collected on the Website.”
The Website and/or anyone on its behalf may use the Information Collected on the Website for the following purposes:
3.1. Provision of Services – to provide you with the information/service/product you requested, including:
3.1.1. Order processing: order execution, confirmation, verification, payment or refund processing, service delivery coordination, etc.;
3.1.2. Order delivery: transferring necessary information to the relevant shipping company for timely delivery;
3.1.3. Sending operational information: order confirmations, invoices, receipts, or any documents related to the service ordered.
3.2. Account Management – creation of a user account for tracking orders, receiving direct information, and placing new orders; or alternatively, purchase as a guest without creating an account.
3.3. Customer Service & Support – contacting, verifying orders, answering questions, troubleshooting issues, handling inquiries, and providing users with information regarding the Website or services.
3.4. Analysis & Service Improvement – adapting Website services to customer preferences, conducting surveys, user research, marketing research, data analysis, ratings, etc.
3.5. Advertising & Marketing – tailoring advertisements and commercial content to your personal preferences, offering additional services, sending coupons, messages, updates, promotions, discounts, etc.
Note: Direct marketing communications will only be sent subject to the customer’s consent and with an option to unsubscribe, as required by law.
3.6. Website Operation – maintenance, updates, and provision of data.
3.7. Legal & Regulatory Compliance – fulfilling any legal requirement or regulation, including requests from authorities, recordkeeping, transaction documentation, and inquiries.
3.8. Fraud Prevention & Data Security – reviewing and managing collected data to identify and prevent fraud or misuse.
3.9. Legal Proceedings & Protection – using collected information to protect the Website’s and/or its representatives’ rights.
4.1. The Website and/or anyone on its behalf will not disclose or sell any collected information to any third party, except for service providers as necessary for providing services, who are also obligated to confidentiality.
4.2. However, the Website and/or anyone on its behalf may disclose information in the following cases:
5.1. The Website uses cookies and similar technologies for: security, statistics, fraud prevention, personalization, service improvement, advertising, and marketing.
5.2. Cookies may collect data about session duration, browsing habits, internet provider, IP address, geolocation, etc.
5.3. Some cookies expire at the end of the browsing session, while others are stored longer. You may block or delete cookies in your browser settings, though this may negatively affect Website functionality.
6.1. The Website takes reasonable measures to protect data security in accordance with Israeli law.
6.2. Measures include antivirus, authentication, encryption, access control, and security policies.
6.3. However, absolute protection cannot be guaranteed against hostile attacks, and the Website cannot commit to complete immunity.
7.1. In accordance with the Privacy Protection Law, users may request access to their personal data.
7.2. Users may request corrections, updates, or deletion of personal data.
7.3. Users may unsubscribe from direct marketing at any time by clicking “unsubscribe” in emails or contacting us.
7.4. Requests may be submitted via the contact details below.
7.5. The Website may decline to provide data in circumstances permitted by law.
8.1. The Website reserves the right to change this Privacy Policy at any time without prior notice.
8.2. In case of material changes, the Website will notify users via a prominent notice on the Website or by contacting users (if required).
8.3. Users are advised to review this Privacy Policy periodically.
The Website complies with the Law and respects users’ privacy rights. If you believe your privacy has been infringed, please contact us:
Last Updated: August 2025
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